Easy Return to our warehouse
All returns must be shipped within 5 business days after receiving the orders.
Faulty Items Returns
If you receive an item which:
- is damaged, defective or not of acceptable quality;
- is not fit for its intended purpose; or
- does not match its description.
Refer to our Terms and Conditions of purchase - you may be entitled to a replacement, refund or repair of the item. Products must be packaged appropriately to avoid damage during the return shipping process.
Return Steps
(1) Contact us via email.
(2) Pack the items appropriately.
(3) You will receive an email including address on where to return the product
(4) Bring it to the nearest Australian post office to send the parcel
Change of Mind Return Conditions
If you wish to return an item because you have changed your mind about your purchase:
1. The items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, or marked.
2. The following items cannot be returned or exchanged: free gifts.
Note: 1.Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-MoonGlamAU items.
Refunds
1. Refund method
The refund will be processed to your nominated bank account or the original payment account per your request.
2. Refund process time
Refunds are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.
B) If you have chosen original payment account , it will be refunded within 1-2 working days for Afterpay ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note: The original shipping fee is non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 10 days after your order was first placed.